Privacy Statement

All of us at GroupMetrics take your privacy and security very seriously. This privacy statement discloses our information practices and declares our data collection methods, usage and confidentiality policies throughout our site.

Different areas of this site may incorporate their own set of policies depending on the respective services offered and the data collection requirements. A separate policy is described for each area.

The GroupMetrics Website - General Policy

1. Policy Scope
   
   This policy applies to all areas of the GroupMetrics website with the exception of the customer area which is governed by a separate privacy policy. It is the responsibility of linked websites to provide their own privacy policies and we are not responsible for the privacy practices or content of any such websites.
2. During Service Purchase
   
   It is important to note that GroupMetrics does not process orders directly. We use reputable e-commerce companies to do this on our behalf using the very latest in secure transmission technologies. It is very important for these companies to keep accurate purchase records. Immediately after you purchase one of our services our e-commerce partner will notify us and will pass your contact information (e.g. name, company name, postal address, e-mail address, telephone and fax number) together with some limited purchase order information (e.g. purchase date, order reference number, service code, service name, and price). This data is used to enable your GroupMetrics account, to identify you in order to give you the full benefits of your purchase including free technical support and to enable us to set up a user account providing you with access to our customer resources area. For security purposes the IP address of this transaction may be recorded. Please note that we do not receive a copy of your actual payment details (such as credit card numbers or wire transfer details). We do not make any of this information available to any third parties. To learn more about our e-commerce vendors and their privacy & security policies, go to their respective web sites:
   
   Plimus: http://home.plimus.com/ecommerce/about-us/legal/privacy-policy
3. Technical Support
   
   When you contact GroupMetrics support any details you provide us are used only to help solve any issues you have and are destroyed once your issue is dealt with.
   
   We do not make any of this information available to any third parties.
4. Cookies
   
   The area of the site governed by this policy does not use "cookies" (which are small pieces of information that your browser stores on your computer's hard drive), with the exception of anonymous session cookies. A session cookie only ever contains a unique identifier for managing session state and therefore does not contain any personally identifiable information. Session cookies are automatically deleted when the web browser is closed.

The Customer Area

1. Policy Scope
   
   This policy applies to the customer resources area including the log-in and log-out pages.
2. Authentication & Security
   
   To protect the privacy of your information all users must be authenticated using a username and password system before gaining admittance to this area.
   
   Users are strongly advised not to share their log-on details with others, otherwise this may result in their access to this area being terminated if we determine that there has been a breach of a user's privacy or security. This policy is to the benefit of all legitimate users. The customer area is constantly monitored for any prohibited activity.
3. Collection & Use of Information
   
   The customer area presents a highly individualized facility for managing reports and raw data. In order to provide this facility we have to record basic (non-financial) information about each user's choice of purchase as well as recording their usage of the facility, for example to customize the credits remaining for each user.
   
   To protect the customer resources area from misuse we actively monitor all logins into the system in addition to recording standard web logs. We collect login dates and times as well as recording IP addresses on an individual basis. In addition, we record details on all actions that are taken, also on an individual basis. This allows us to perform individual analysis of patterns of activity for the purposes of detecting prohibited access and misuse of the resources in the system.
   
   Support facilities are provided to assist users who may have problems logging in. This may involve the user emailing to us their contact and original order information in order to provide proof of purchase. While this information is usually discarded once the request has been fulfilled, it may be retained indefinitely in special circumstances where it might prove useful to compile a past history of such requests, for example if we suspect that a user is attempting to gain access fraudulently.
   
   To expedite the handling of priority support e-mail's we may record computer and browser information. This allows us to quickly deal with common problems arising from incompatible system settings, for example if we detect that a user's browser does not support cookies.
   
   Customers may provide suggestions via the customer feedback facility and this information may be retained indefinitely in order to serve as a valuable repository of ideas for future products and services.
   
   Customers may view and edit their personal contact information and preferences. We may use this information to market new releases and upgrades, and for general customer announcements.
   
   Please note that we do not receive or ever store any financial information such as credit card details and that none of the information we collect is ever shared with any third parties outside of our immediate e-commerce providers.
4. Who may use the Information
   
   Only authenticated customers may enter the customer area.
   
   Our e-commerce providers may receive details of any purchases initiated at this site which may include your contact information together with any selected services and any applicable options.
   
   Our administration staff may monitor site usage and use collected information to administer and maintain the privacy and security of the website.
   
   Our support staff may use collected information to perform requested support tasks and any additionally supplied information will only be used for completion of the activity for which the data was provided.
   
   None of the information we collect is ever shared with any third parties outside of our immediate e-commerce providers.
5. Accessing and Correcting your Information
   
   Users may use the customer area to view and update their immediate contact details.
   
   Subject to proof of identity, customers may on request obtain a full report containing all of the personally identifiable information we have recorded about them.
   
   Customers may contact customer support directly to request corrections to be made to any recorded information if they consider it to be incorrect.
   
   If a customer has had their account put on hold, they may contact customer support to attempt to have their account reinstated.

Tools We Provide Within Our Services

All of the following tools operate under the domain http://lnk.ie. All data collected is the property of the customer and is just hosted / facilitated by us. GroupMetrics stores this information securly on behalf of the customer who collected it. This information is only accessible by that customer. When the customer has finished using the data it is deleted.

Tracking Manager

Our Tracking Manager software, allows our customers to track their group e-mailings. The software records any of the following data when an email is 'tracked' by Tracking Manager: IP address, date and time of event, user defined 'pass through' information, Link ID and campaign ID, where the subscriber is the person who receives the email.

Our Tracking Manager software uses a web beacon at times. This is a transparent image that is placed within the e-mail. This web beacon also records user defined 'pass through' information, IP address, date and time of event, and campaign ID. The function of the web beacon is to report when an email has been opened.

All data collected is the property of the customer and is just hosted / facilitated by us. GroupMetrics stores this information securly on behalf of the customer who collected it. This information is only accessible by that customer. When the customer has finished using the data it is deleted.

For more information see our terms and conditions.

Policy Queries

If you have any questions regarding our privacy policy please contact us.